Privacy Policy

Mountain Routes ("we", "our", or "us") is committed to protecting the privacy of our clients, website visitors, and anyone who interacts with our services. This Privacy Policy describes how Mountain Routes, located at Lazimpat, Kathmandu, Nepal, collects, uses, and discloses your information when you use our services, visit our website, or otherwise interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information Collection

We collect various types of information for different purposes to provide and improve our services to you.

Personal Identifiable Information (PII)

We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information is typically collected when you:

Make a booking or inquiry for a trip.
Register for an account on our website.
Subscribe to our newsletter or other marketing communications.
Participate in surveys, promotions, or contests.
Contact us for support or other inquiries.

The types of PII we may collect include, but are not limited to:

Name (first and last)
Email address
Phone number
Mailing address, country, province, ZIP/Postal code, city
Passport details (for international travel arrangements)
Payment information (credit card details, billing address – though typically processed by third-party payment gateways)
Health information relevant to your travel (e.g., allergies, medical conditions, dietary restrictions)
Emergency contact information

Usage Data

We may also collect information that your browser sends whenever you visit our website or access our services by or through a mobile device ("Usage Data"). This Usage Data may include information such as:

Your computer's Internet Protocol address (e.g., IP address)
Browser type and version
The pages of our Service that you visit
The time and date of your visit
The time spent on those pages
Unique device identifiers
Other diagnostic data

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Use of Information

Mountain Routes uses the collected data for various purposes:

To Provide and Maintain Our Service: This includes processing your bookings, arranging tours, and providing customer support.
To Manage Your Account: To manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
For the Performance of a Contract: The development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
To Contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
To Provide You with News and Offers: To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To Improve Our Services: To monitor the usage of our Service, analyze trends, and gather demographic information to improve our website, services, and user experience.
For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or other illegal activities.
For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
For Other Purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (e.g., recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies: These Cookies are essential to provide you with services available through the website and to enable you to use some of its features.
Functionality Cookies: These Cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference.
Analytical / Performance Cookies: These Cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third-Party Disclosure

We may share your personal information in the following situations:

With Service Providers: We may share your personal information with third-party service providers to monitor and analyze the use of our Service, to process payments, to contact you. Examples include hotels, airlines, transportation companies, local guides, payment gateways, and IT service providers. We only share information necessary for them to perform their functions.
For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
With Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.
With Other Users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
For Legal Obligations: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Mountain Routes, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties for their direct marketing purposes without your explicit consent.

User Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information held by Mountain Routes:

Right of Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at: shristy@mountainroutes.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Data Security

The security of your data is important to us. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, destruction, or damage. These measures include encryption, access controls, secure servers, and regular security assessments.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Effective Date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By email: shristy@mountainroutes.com
By visiting this page on our website: [Insert Link to Contact Page if available]
By mail: Mountain Routes, Lazimpat, Kathmandu, Nepal